Smaller companies have to try a lot harder to compete against giant companies with wealthy investors and deep pockets – even in the ticketing industry. These days, big companies have multi-million and multi-billion dollar budgets to automate nearly every process. The human element has been completely removed, and customers know it. We see it happening in the ticketing industry every day! The big name brands will do whatever it takes to increase their profits, and customers pay the price with awful service and terrible experiences.
But customers don’t have to accept it!
The reality is the big ticketing companies can help event organizers sell tickets for fairs and large outdoor events, but that’s it. You’re on your own for everything else when you sell tickets through one of the big dogs.
The team at AttendStar and I saw the highest standards of service and support weren’t being offered in the ticketing industry, so we created them.
Since the day I started AttendStar a decade ago, our focus has always been on a specific market – the outdoor, family-friendly event market. From air shows and concerts to Renaissance fairs and more, we retain 99.9% of our clients year after year because we offer so much more than the big ticketing companies.
In fact, our very first client for the first event we ever ticketed many years ago is still our client today and that really means something!
AttendStar Offers More Than the Big Dogs and YOU WIN!
Because we’re laser-focused on the outdoor, family-friendly event market, we have years of experience working with event organizers that have very unique needs. We get it!
That’s why we only hire the best employees for our small team – people who have personality, innovation, and the tenacity to solve problems. Because let’s face it, when you’re holding a large outdoor event, surprise challenges will come up, and you need a team that can help you respond to every problem instantly and intelligently.
We’ve been doing this for a long time, and we know how important customer service is to fair organizers. Our clients tell us one of the things that truly sets AttendStar apart from other ticketing companies is not just our knowledge and experience with outdoor events but also our refreshingly great customer service.
I believe one of the core reasons AttendStar is the best choice for ticketing any fair isn’t just our service, pricing, and tools built to support large outdoor event ticketing but rather our focus on building relationships with each of our clients.
We believe in relationships and quality over quantity. That’s definitely not what the big ticketing companies think!
To that end, we limit the number of client partners we work with. Let’s face it, we only have so many team members on our purposefully small team, and we can only accept so many clients at one time while ensuring we can deliver the level of service we’re known for. We won’t settle for anything less than the best service and neither should you.
In other words, AttendStar’s business model is very different from large ticketing companies’ models. They’ll ticket any event and provide a one-size-fits-all experience to every client. But we treat every client uniquely. We learn about your needs. We meet with you in person. We come to your event to help you with traffic, logistics, management, and more. And we work directly with you to improve your ticket sales every step of the way. We even give you tools and guidance to promote and maximize your ticket sales.
At the end of the day, we’re here because we love working with people to create amazing events. I don’t know of many (or any) large ticketing providers that can say that. How many of them have team members onsite at your event? How many of them provide an operations team at their headquarters during your event? How many of them know you by name?
Each of our clients matters to us – a lot – and we won’t let you down when you ticket your fair with us.
We’re always looking for new ways to work directly with our clients to help make both their ticketing experience and their events as successful as possible. Don’t see a feature or tool that you could use to help you sell tickets, save time, or reduce your stress? Talk to us about it and it’s highly likely that we’ll add it.
Remember, we’re a small team, so when you talk to one of us, you’re really talking to all of us – unlike the abyss that your comments fall into when you talk to someone at a large ticketing company.
AttendStar Gives You Ticketing Tools You Need and Service that Makes Your Life So Much Easier
AttendStar has ticketed hundreds of outdoor events with attendance from a few thousand to over 100,000. We know what you need to run a successful fair, and we make it easy for you to get everything in one place. Some of the tools and support you’ll get when you work with us include:
- No out-of-pocket fees for you (everything can be included in your ticket fee)
- Daily payments of ticket sales revenue to you
- An onsite AttendStar Event Operations Team before and during your fair or outdoor event
- Support from the AttendStar Event Operations Center in Nashville, TN throughout your fair or outdoor event
- Dedicated phone line with a unique number for your fair that connects your customers with AttendStar’s expert support team
- Text messaging to customers for last-minute updates
- Complete email marketing solutions
- Pre-sales of merchandise and concessions through ticket upgrades
- Traffic and parking management
- Marketing support
The truth is no other ticketing company has the same level of passion and dedication to ensure fairs and outdoor events are successful as AttendStar does.
Thanks to Everyone We Met at IAFE 2019!
I was at the 2019 International Association of Fairs and Expos convention in San Antonio, Texas last week, and my team and I met so many amazing people. The more fair professionals I spoke with, the more I realized that the work we’ve been doing with airshows for the last nine years was a perfect match for fairs.
At the same time, I couldn’t help but notice the large ticketing companies and marketing firms at the show with their giant booths and big expensive partnerships. It was intimidating at first, but then I recalled why AttendStar retains 99.9% of its clients every year. It can be good to be the little dog. Now we just need fair professionals to hear about AttendStar and see for themselves why choosing AttendStar is the only choice that makes sense.
Let’s Talk About Your Event!
You can follow the link to learn more about AttendStar’s fair ticketing services or call us at (615) 823-1164. You can even email me directly at firstname.lastname@example.org. Let’s talk about your fair and see how we can work together to make it a huge success!