There are a lot of ticketing companies out there, and most are nearly identical. In fact, you could replace one with another on any given day without skipping a beat because they all offer a tool and leave it up to you to use it.
But AttendStar is different.
AttendStar isn’t just a ticketing company. Yes, we provide event organizers with an amazing tool to sell tickets, but we know there is more to event success than managing ticket transactions – a lot more!
The Secret Sauce that Makes AttendStar Different from Other Ticketing Companies
When you choose one of our competitors’ ticketing platforms to sell tickets to your event, you don’t buy and disappear, but that’s how they treat you. You buy, they disappear, and you’re on your own.
That’s not how AttendStar works.
When a client decides to use the AttendStar platform to ticket their event, that event immediately becomes a project for our Client Success Team. We all know about the event and add it to our project board with specific milestones, owners, and activities that should be completed every step of the way – all the way through the event date.
Your events have many phases and tasks that need to be accomplished as your event date gets closer, and AttendStar uses a CRM tool to help you through the entire ticketing experience and beyond – something our competitors don’t do.
We also work with our clients to make sure they’re using the tools in the software in the right ways to save time and boost ticket sales. We even help our clients identify potential problems and leverage promotional opportunities.
That’s just the tip of the iceberg, but bottom-line, we’re different from other ticketing companies because we help our clients be successful through the features of our software and through our relationships with them.
How Does It Work?
When you create an event using the AttendStar software, your event becomes a project for us with dozens of things that we do during the four to five months leading up to your event to maximize ticket sales and the success of your event, such as helping you:
- Create your ticket sales page and event website
- Tweak your ticket descriptions
- Write legal disclaimers
- Design graphics and make copy edits
- Send marketing email messages
- Support your Facebook and other digital advertising strategies
That small list is just a sample of the things the AttendStar team does to support your event. Importantly, we even monitor the progress of your ticket sales and call you to offer recommendations on things you can do to improve sales.
As part of our ongoing relationship with you, we’ll work with you (and even do it for you when we can) to help you sell as many tickets as possible.
Why do we do all of this?
We get paid when our clients sell tickets, so it just makes sense to give you as much support as we can.
The truth is we’ve always worked this way. It’s the core of the AttendStar brand for one simple reason – we truly are different than other ticketing software providers, and we need to spread that message and prove it publicly.
Eventbrite and other ticketing companies have a churn and burn mentality – they don’t even know if you leave them in search of a different ticketing provider. That’s not how it works at AttendStar.
With that said, we also recognize that AttendStar is not the right fit for every event. We redesigned our sales process a few years ago so a software-event fit analysis is done up-front to ensure the software will fit your needs. Again, we want our clients to be happy, and we understand if we’re not right for your current event. Hopefully, we’ll be right for your next one!
The Solution is Software and People
At the end of the day, you need to sell tickets to hold a successful event. Using the right ticketing software certainly helps, but the right people and the right processes make an even bigger difference.
Software can only do so much. You still need people who care.
That’s what AttendStar is all about.
Doing things differently has been my goal since I started AttendStar more than a decade ago. How many other ticketing companies have the head of the company (like me) on the ground at clients’ events to ensure things go as smoothly as possible? Based on my experience, AttendStar is the only one, but I wouldn’t have it any other way.
By prioritizing our relationships with our clients and using a CRM tool that guides everyone through every step of the ticketing and attendance process, we can help clients whose events are the right fit for our software and services. That way everyone is happy.
We’re also always working to add highly requested features to the AttendStar platform and bring the fastest performance and security enhancements. In other words, when you work with AttendStar, you get a leading ticketing software and ticketing sales and audience management support that no other ticketing company offers.
As you can see, AttendStar truly is different than any other ticketing provider, and we look forward to partnering with our old clients and with new ones to ticket the most successful events in the future.
Feel free to contact me directly at 615-823-1164 to learn more about AttendStar’s software and services and to see if your next event is the right fit to fully benefit from working with us.
Originally published 2/6/29. Updated 8/19/22.